For users aged 18 and above only

Zoya 99 Responsible Gaming — Safe & Healthy Gaming Habits

Gaming should always be enjoyable — and at Zoya 99, we want to keep it that way. We believe responsible gaming is the best gaming. We're always here to support you.

18+ Members Only
Set Your Own Limits
Pause Anytime
24/7 Support
Important Notice

Online betting and gaming are a form of entertainment — not a source of income. Before playing on Zoya 99, assess your financial situation and only spend what you can afford to lose without it affecting your daily life.

Responsible gaming at Zoya 99 isn't just about following rules — it's a mindset. We want you to enjoy every moment, without it ever coming at the cost of your family, your work, or your mental wellbeing. As online betting and gaming continue to grow in popularity across Bangladesh, the need for awareness has never been greater.

Many people start out playing just for fun, but habits can shift over time. Maybe one day you bet a little more to cover a loss, and then it happens again. When that cycle starts to feel out of control, responsible gaming tools are there to help. Zoya 99 keeps those tools right at your fingertips.

Responsible gaming isn't about depriving yourself. It's about setting healthy boundaries so that playing always stays enjoyable — and never becomes a burden. Our goal is to help you find and maintain those boundaries.

On this page, you'll find everything you need: how to set your own gaming limits, the warning signs of problem gambling, how to use our player protection tools, and where to get help if you need it — all explained clearly and simply.

Quick Help Links

Zoya 99's Responsible Gaming Features

Our tools are always ready to keep your gaming experience safe and enjoyable

Deposit Limit

Set a daily, weekly, or monthly deposit cap in advance. Once the limit is in place, it cannot be exceeded — you are in control of your own money.

Loss Limit

Decide in advance how much you're willing to lose in a given session before you stop playing. This feature helps protect you from placing impulsive bets when emotions run high.

Session Time Limit

Set a time limit for how long you want to play. Once the time is up, Zoya 99 will automatically alert you or end your session.

Cooling-Off Period

Whenever you feel like you need a breather, activate a cooling-off period of anywhere between 24 hours and 6 weeks. Betting on your account will be paused for the entire duration.

Self-Exclusion

If you need a longer break, you can pause your account for anywhere from 6 months to permanently. No promotional messages will be sent during this time either.

Activity review

Review your betting history, spending patterns, and time spent playing. The data makes it easy to see where your habits are heading.

How to Use the Protection Tools

Set your gaming limits in just a few simple steps

1
Log In to Your Account

Log in to your Zoya 99 account and go to your profile settings.

2
Open the "Responsible Gaming" section

Look for the "Responsible Gaming" tab in the Settings menu.

3
Choose your preferred limit

Set your deposit limit, loss limit, session time — whatever you need.

4
Confirm

Save your changes. Any reduction in limits takes effect immediately.

5
Get in touch if you need help

If you're experiencing any issues, please contact our Help Centerto reach us and get prompt support.

Signs of problem gambling

How to Recognise the Signs — in Yourself or Someone Close to You

Chasing losses by placing bet after bet

Borrowing money or dipping into savings to fund betting

Hiding gambling activity from family or friends

Feeling restless or irritable when you can't play

Neglecting work, studies, or relationships

Repeatedly breaking self-imposed limits

Trying to stop gambling but being unable to

Turning to gambling to relieve stress

If you recognise two or more of the signs above in yourself, stop for a moment and reach out to our Help CenterContact us.

Check in with yourself

Answer the questions below and take a moment to reflect on your gaming habits

1. How many times did you bet last week?
1–2 times 3–5 times Every day, or almost every day
2. What do you do when you've spent more than your budget?
I'll stop and come back to it later It gets a bit out of hand sometimes I keep playing to try to win back what I lost
3. Are your family or friends concerned about your gambling?
No, I'm fine Mentioned it once but didn't seem serious Yes, fairly often

Simple Rules for Responsible Gaming

Responsible gaming at Zoya 99 comes down to building a few simple habits that keep your gaming experience healthy. None of this is complicated — it just takes a little mindfulness.

  • Set a budget: Decide in advance how much you're willing to spend on entertainment each month, and stick to that budget — just like you would for movies or dining out.
  • Keep Time in Check: Set a daily time limit for how long you play. Extended sessions impair your judgment and increase the likelihood of poor decisions.
  • Don't Bet on Impulse: Never bet when you're angry, frustrated, or under the influence. Make decisions with a clear head.
  • Accept losses as part of the game: Losing is a normal part of gaming. Don't chase your losses by placing bigger bets trying to win it all back.
  • Gambling isn't your only entertainment: Make time for family, catch up with friends, get active, or pursue a hobby.
  • Give Yourself a Break: Not playing for a few days is perfectly fine — in fact, it's a sign of healthy habits.

Remember, responsible gaming doesn't mean less fun — playing within your limits actually makes every moment more enjoyable. At Zoya 99, we want you to keep playing happily and healthily for the long run.

Self-protection tools

Use them whenever you need to — no questions asked

1
Take a Break

Temporarily suspend your account for anywhere between 24 hours and 1 week.

2
Cooling-off period

Step away from your account for 1 to 6 weeks.

3
Long-term exclusion

Choose a complete self-exclusion period ranging from 6 months to 5 years.

4
Permanent closure

To permanently close your account, submit a request through the Help Center.

Important: During your self-exclusion period, Zoya 99 will not send you any bonus offers, promotional emails, or marketing messages. We respect your decision.

FAQ

Answers to the Most Frequently Asked Questions About Responsible Gaming

Yes. Requests to lower a limit take effect immediately. However, increasing a limit requires a 7-day waiting period — this is in place to prevent impulsive decisions.

Yes, absolutely. You can withdraw any remaining balance from your account before completing self-exclusion or account closure. To proceed, Help CenterContact us.

Start by talking to them directly — not with anger or blame, but with empathy. Zoya 99's Help CenterAccount-related requests can also be submitted on behalf of a member by a third party.

No. During an active cooling-off period, betting or gaming is not permitted. You can still log in, but no financial transactions or wagers can be placed.

Not entirely. Zoya 99 follows a strict age verification process. Age is confirmed during KYC verification, and any account found to belong to someone under 18 is closed immediately.

Play Responsibly, Play Happily

Register with Zoya 99 and enjoy Bangladesh's safest gaming environment — where your protection is our responsibility.

Register Now Log in
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