Last Updated: January 2026

Zoya 99 Privacy Policy — Our Commitment to Protecting Your Data

Zoya 99 takes your personal information extremely seriously. In this Privacy Policy, we clearly explain how your data is collected, why it is retained, and how it is kept safe.

SSL 256-bit Encryption
0 Sale of Data to Third Parties
24/7 Security Monitoring
GDPR Meeting International Standards

Protecting your privacy on Zoya 99 is one of our core responsibilities. When you register, place bets, or use any of our services, certain information is stored in our systems. This Privacy Policy clearly explains what we do — and what we don't do — with that information.

This policy applies to the Zoya 99 website, mobile app, and all other digital platforms. Continued use of the platform constitutes your acceptance of this Privacy Policy.

Our Commitment: Zoya 99 never sells or trades your personal data to third parties.

01 What Data We Collect

Zoya 99 collects two types of data — what you provide directly, and what is automatically recorded while you use the platform.

Information Provided Directly:

  • At registration: full name, date of birth, email address, and mobile number.
  • For KYC verification: National ID number, passport, or a copy of your driving licence.
  • At the time of payment: mobile banking number, bank account details.
  • When you contact support: the content of your conversation and any related information.

Automatically Collected Data:

  • IP address, device type, and operating system.
  • Browser information, login time and date.
  • Logs of which pages you visited on the platform and for how long.
  • Betting history and transaction records.
  • Data collected through cookies and similar tracking technologies.

02 Why We Use Your Data

Zoya 99 uses your data only for specific, legitimate purposes. The table below provides full details:

Purpose Data Used Legal Basis
Account Creation & Management Name, Email, Mobile Contractual Obligation
Identity Verification (KYC) NID, Passport Legal Obligation
Payment Processing Banking Information Contractual Obligation
Fraud Prevention IP address, transaction logs Legitimate Interest
Customized Experience Betting History Consent
Sending Promotions & Offers Email, Mobile Consent

You can opt out of marketing communications at any time. However, communications necessary for account management cannot be disabled.

03 How Long Your Data Is Retained

Zoya 99 does not retain your data longer than necessary. Retention periods are defined by data type:

  • Account Information: For as long as your account is active, and for 5 years after closure.
  • Transaction & Financial Records: A minimum of 7 years, as required by law.
  • KYC Documents: Up to 5 years after account closure.
  • Support Conversations: 3 years from the date of last contact.
  • Cookies & Session Data: Until the session ends or a maximum of 12 months.
  • Betting History: For the duration of your account and 3 years after closure.

Once the applicable retention period ends, Zoya 99 automatically deletes or anonymises your personal data so you can no longer be identified.

04 Who Your Data Is Shared With

The core principle of Zoya 99's privacy policy is simple — your data is never sold. That said, there are specific circumstances where we may need to share certain information with certain parties:

  • Payment Processors: Mobile banking services such as bKash, Nagad, and Rocket receive only the minimum data required to process transactions.
  • KYC Verification Providers: Licensed verification agencies to confirm identity.
  • Law Enforcement Agencies: Data may be disclosed to government agencies when required by court order or legal obligation.
  • Technology Service Providers: Hosting, analytics, and security service providers — all operating under strict confidentiality agreements.

Important: The parties listed above only receive the information necessary to carry out their specific tasks. They are not permitted to use that information for their own purposes.

05 Cookie Policy

The Zoya 99 website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Cookies we use:

  • Essential Cookies: Used to maintain login sessions and ensure security — disabling these will prevent the platform from functioning correctly.
  • Functional Cookies: To remember your preferences and settings, such as your language selection.
  • Analytics Cookies: To understand which sections are used most — fully anonymized.
  • Security Cookies: To detect fraudulent login attempts.

Non-essential cookies can be disabled at any time through your browser settings. Please note that doing so may affect certain platform functionality.

06 Your Data Rights

Under Zoya 99's Privacy Policy, you retain full control over your own data. Your rights include:

Right to Access Your Data

You can request to view any information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information we hold.

Right to Erasure

You may request deletion of your data unless we are required by law to retain it.

Right to Data Portability

You may request an export of your data in a standard, portable format.

Right to Restrict Processing

In certain circumstances, you may request that we limit how your data is used.

Right to Object

You may object to your data being used for marketing or profiling purposes.

To exercise any of these rights, please contact us via our Help Centre. We will respond within 30 days.

07 Data Security Measures

Zoya 99 uses industry-leading security technology to keep your data safe:

  • SSL/TLS Encryption: All data transmitted on the website and app is protected with 256-bit encryption.
  • Data Encryption: Sensitive data stored on our servers is kept in an encrypted state.
  • Two-Factor Authentication (2FA): Add an extra layer of security to your account.
  • Regular Security Audits: Regular security audits are conducted by independent third-party experts.
  • Access Controls: Only authorized personnel can access specific information.
  • Automated Alerts: Instant alerts for unusual login attempts or transactions.

In the event of a data breach, we will notify affected members and, where applicable, the relevant authorities within 72 hours.

08 Child Protection Policy

Zoya 99 is a platform strictly for adults (18+). We never knowingly collect personal information from anyone under the age of 18.

  • Age is verified at registration and users under 18 are not permitted to sign up.
  • Age is verified as part of the KYC process.
  • Any account found to belong to a minor will be immediately suspended and all associated data will be deleted.

If you believe a minor is using our platform, please contact us Help Centreto let us know.

09 Privacy Policy Updates

Zoya 99 may update this Privacy Policy as needed. When changes are made, we follow these guidelines:

  • Registered members will be notified by email before any significant changes take effect.
  • The "Last Updated" date at the top of the page will always be kept current.
  • Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
  • Previous versions will be archived and made available upon request.

10 Contact Us

For any questions or complaints regarding our Privacy Policy, or to exercise your rights, please contact us:

  • Email: support@zoya99.biz
  • Help Center: Help Center Page
  • Response Time: Typically within 24–48 hours; up to 30 days for complex requests.

Our privacy team communicates in Bengali and responds in Bengali.

Our Commitment: At Zoya 99, your privacy is more than just a policy — it is at the heart of how we do business. We believe that platforms built on trust are the ones that succeed in the long run.

Why Your Data Is Safe with Zoya 99

We protect your privacy through a combination of technology and policy

Military-Grade Encryption

Every transaction and piece of personal information you share is protected by 256-bit SSL encryption — the same standard used by banks.

No Data Sales

Zoya 99 never sells your data to advertisers or third parties. Your data belongs to you alone.

Full Transparency in Bengali

Our Privacy Policy is written in plain English so every Bangladeshi member can fully understand it.

Your Controls

You have full control to view, correct, or delete your personal information at any time.

GDPR Compliant

Operated in compliance with GDPR international data protection standards — a rarity among gaming platforms in Bangladesh.

24/7 Privacy Support

Our English support team is always on hand for any questions related to data protection.

Play with Peace of Mind — Your Data Is Safe

Your privacy is always our priority at Zoya 99. Register now and join Bangladesh's most trusted betting platform.

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